Compass Group, North America SPACE CONFLICT ADMINISTRATOR in SALT LAKE CITY, Utah

  • We have an opening for a Space Conflict Administrator* *position.

  • Location: Salt Lake City, UT /Note: online applications accepted only./

  • Schedule: FT

If you have a positive attitude and a love for learning, you may be interested in joining our team.

At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people. A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.

Full time associates at FLIK are offered many fantastic benefits such as:

  • Medical

  • Dental

  • Vision

  • Flexible Spending Accounts (FSAs)

  • Commuter Benefits

  • Wellness Program

  • Employee Assistance Program

  • Life Insurance for Associates and Eligible Dependents

  • Short Term Disability (STD) and Long Term Disability (LTD)

  • Accidental Death & Dismemberment (AD&D) Insurance

  • Discount Marketplace

  • And other voluntary benefits

Job Summary

RESPONSIBLITIES

  • Space maximization and conflict resolution for managed and unmanaged spaces as required in all GS locations

  • Address complex, escalated, unique and last minute requests to ensure proper space is utilized and effectively provisioned

  • Send Daily 48/24 Hour Confirmations for on-floor VC reservations locally hosted in Salt Lake City & Dallas. Respond to any client inquiries regarding on-floor VC rooms, leveraging Central Reservations as necessary

  • Assist with Annual Calendaring for VIP Annual Events and recurring meetings in Salt Lake City & Dallas working closely with NYC to ensure all global and national connections are made

  • Assist with Summer Program Bookings in Salt Lake City & Dallas while partnering with the local teams to ensure space is utilized and maximized to its fullest potential

  • Accommodate waitlists following Summer Intern Bookings fulfillment paying close attention to VIP meetings and events

  • Assist the Central Reservations Team during Peak Volume periods as determined by the Director of Conference Services and Central Reservations Manager (i.e. Calendar opening in October each year)

  • Special task assignment of Platinum and VIP clients to ensure consistentsupport and booking availability

  • Review the book daily for Salt Lake City & Dallas to review assigned space and ensure events and meetings have been booked in accordance with the specific requirements of the meeting regarding setup, audio visual, food and beverage, etc.

  • Work with on-site teams to address space related issues

  • Work with the team to develop short term and long-term plans to effectively maximize space while supporting the unique needs of the client

  • Work closely with the onsite team to accommodate waitlisted requests as other events or meetings cancel

  • Follow-up with clients regarding space related issues or questions in managed or un-managed space

  • Develop and maintain an excellent rapport with clients via telephone and email instilling confidence that their meetings are being handled in an expert, timely and professional manner

  • Answer telephone in a friendly, professional manner, taking requests with accuracy and appropriately handling or referring questions and requests

  • Create/build upon data base of historical information regarding individual client preferences pertaining to meeting rooms, set-ups, audio/visual activities, food and beverage selection, etc.

  • Assist with EMS training for new associates in Salt Lake City and Dallas as requested

  • Proactively suggest areas of improvement to SOP’s, efficiency and management of responsible areas

  • Assist with coverage in any Conference Center Capacity as needed

COMPETENCIES:

  • Minimum 2-3 years’ experience as a reservationist utilizing conflict resolution and understanding of availability logistics, amenities, and services in global locations

  • Excellent organizational skills, with the ability to work under pressure, prioritize tasks and juggle many tasks simultaneously

  • Analytical approach to resolve space conflict

  • A thorough understanding of meeting dynamics, including room set-ups, Audio Visual functions, food and beverage requirements, etc.

  • A good understanding of spatial relationships in the context of conference room capacities and functions.

  • Creativity, with an open mind to see things from a different angle, suggests alternative space solutions, etc.

  • Excellent telephone skills, combined with strong “listening” skills.

  • Familiarity with conference center property management/reservation systems.

  • Strong computer skills and knowledge of office technology/equipment.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. /*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)./

Req ID: 171748

SALARIED NON-EXEMPT