Compass Group, North America PATIENT AMBASSADOR in SAGINAW, Michigan

/Details: Seeking a customer focused, energetic, hospitality-minded Patient Ambassador! The PA will not manage others; schedule will be Monday-Friday 11am-7pm and every other weekend (when working a weekend, days off will be Tuesday and Thursday); hospital account in Saginaw with 225 beds and an average daily patient census of 150./

TouchPoint, Support Services,* *provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits.

Responsibilities:

  • Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership

  • Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients

  • Supports client satisfaction at a level that ensures account retention

  • Promotes client awareness of the Patient Experience Program

  • Assists in customizing programs to meet each account's unique needs as required

  • Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed

  • Assists in effective employee relations programs at unit site

  • Encourages employee creativity and innovation

  • Provides recognition for employee when programs are implemented with success

  • Completes housekeeping tasks when requested by customer or patients

  • Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter

  • Performs other duties as assigned

Qualifications:

  • High school diploma/GED required; some college preferred

  • Events/hospitality/hotel/party planning or similar experience in a customer focused, energetic and fast paced setting strongly desired

  • Must be comfortable communicating/interacting with all levels of patients, families and staff within all hospital departments

  • Working knowledge of Microsoft Office programs

  • Must be organized and multi-tasker; comfortable working in a fast-paced hospital setting

  • Ability to use working knowledge of the environment to meet established goals and objectives

Apply to TouchPoint today!

/TouchPoint is a member of Compass Group USA/

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

*Req ID: * 181751

TouchPoint

ERIN S PRINDLE

SALARIED NON-EXEMPT