Compass Group, North America HUMAN RESOURCES MANAGER in MILWAUKEE, Wisconsin


/Exciting opportunity for an experienced Human Resources Manager!/ This role will be based at one of our Milwaukee hospital accounts with HR support responsibility for over 20 accounts in the state of Wisconsin; travel will be approximately 1-3 overnight trips per month to accounts in the state outside of Milwaukee. The region of support will include an hourly employee population of approximately 1,100. Some of the main responsibilities of this role will be to manage investigations, compliance & training, hourly recruiting support, management development, etc, and will work closely with the region's Corporate HR Business Partner. Considered candidates will have at least 3-5 years of HR Manager experience in a professional setting.

TouchPoint, Support Services,* *provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary:

Working as the Human Resources Manager, you will provide field and corporate support with an emphasis in associate relations, front line associate recruitment, training and diversity. You will contact expert regarding policies, procedures and programs to these areas.

Key Responsibilities:

  • Coordinates and conducts management training related to this area (i.e.: terminations, sexual harassment, performance management).

  • Investigates and advises management in appropriate resolution of associate relations issues.

  • Coordinates/conducts exit interviews to determine reasons behind separations.

  • Makes recommendations to reduce absenteeism and turnover.

  • Represents organization at personnel-related hearings and investigations as is needed.

  • Supports internal customer survey and associate satisfaction interpretation/feedback process.

  • Attends Operational meetings to increase HR visibility, conduct classroom training, provide assistance and implement account HR initiatives.

  • Coordinates and conducts management training related to the areas of interviewing, selection and hiring.

  • Assists managers in developing and implementing recruitment plans to increase qualified applicant flow.

  • Provides support and tools to unit management to build relations and make presentation at schools, organizations, community associates and job fairs regarding the organization and opportunities.

  • Supports region and provides direct assistance and support in critical markets.

  • Identifies critical needs area’s and takes appropriate steps to rectify problems.

  • Coordinates and conducts new hire orientation and management training related to this area.

  • Conducts HR Assessments.

  • Prepares and presents HR related topics at Field Operations Workshops for HR Training and Development.

  • Regularly conducts HR related training (i.e.: Sexual Harassment, Progressive Discipline, HR 101).

  • Supports Preferred Employer objectives and HR business plan by attending and participating in operational meetings.

Preferred Qualifications:

  • Bachelor’s degree/PHR/SPHR strongly preferred.

  • Three to five years HR Manager experience required.

  • Experience in a high customer contact setting.

  • Ability to respond to common inquires or complaints from customers, regulatory agencies or members of the business community.

  • Ability to work with mathematical concepts such as probability and statistical inference.

  • Ability to define problems, collect data, establish facts and draw valid conclusions.

Apply to TouchPoint today!

/TouchPoint is a member of Compass Group USA/

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.