Compass Group, North America ASSISTANT DIRECTOR in Detroit, Michigan

ASSISTANT DIRECTOR 10/25/17Michigan-Dearborn, Michigan-Detroit

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Job ID: EP10251782586

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TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

And, as a member of Compass Group USA, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people to TouchPoint, Support Services. The opportunity for greatness is real at TouchPoint, Support Services and throughout the Compass world.

If you're reading this, chances are you aren't loving your current job.....let's see if we can help with that!

TouchPointis seeking a detailed,motivated, strong communicator to join our team as an EVS Assistant Director . In this role, you will work mainly Monday-Friday daytime hours and report to the Director of Environmental Services. Your main responsibilities will be 80% operations and 20% administrative.

Key Responsibilities:

  • Establish and review standards and work procedures for all housekeeping staff in accordance with established policies and practices of the facility

  • Plan work schedules, hours, areas of work, and job duties to ensure adequate housekeeping services are rendered to all areas

  • Interview, select, hire, evaluate, and recommend termination of facility housekeeping personnel in accordance with facility standards

  • Orient, train, and supervise all housekeeping staff

  • Regular inspections and evaluations of the facility; ability to recommend action items; assist with relocations within the facility

  • Conduct regular staff meetings and communicate with members of other departments to coordinate housekeeping activities

  • Schedule major project work, assuring that adequate staff and supplies are available

  • Conduct regular inventory of housekeeping supplies

  • Assist unit director with budget

  • Follow-up on all client requests

Preferred Qualifications:

  • Bachelor or Associate degree preferred; high school diploma/GED required

  • Working knowledge of all housekeeping procedures plus two (2)+ years housekeeping management experience required

  • Strong work ethic, intense drive and initiative for quality and customer service

  • Experience in managing a team of at least 50 employees

  • Previous oversight of a budget preferred

  • Union experience preferred

  • Excellent written and oral communication, listening and empathy, and problem solving (one-on-one and group) skills

  • Ability to utilize a participative approach to managing staff, to function appropriately under stress, to organize and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements.

  • Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required

  • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Career LevelManagement (Manager/Director)SectorTouchpointAreas of InterestHousekeeping, Environmental ServicesEducationHigh School Diploma/GEDLocaleMichigan-Detroit, Michigan-DearbornPreferred LanguageEnglish