Compass Group, North America PATIENT AMBASSADOR in CHARLOTTE, North Carolina

Position Title: PATIENT AMBASSADOR

Pay GRADE 4

Reports To:

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals among their 1200 healthcare clients and across the nation in 39 states. Crothall has earned a spot on the Top 100 Best Places to Work in Healthcare in 2013, 2014, and 2015, and a Becker’s Healthcare Top Places to Work in 2016. Our core services include: Environmental Services, Patient Transport, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory Services. For more information, go to www.crothall.com.

/This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the “job search” in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on “referral tracking.” For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email *//MyReferral@compass-usa.com//.//./*

Job Summary

Summary: As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits.

Essential Duties and Responsibilities:

  • Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.

  • Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.

  • Supports client satisfaction at a level that ensures account retention.

  • Promotes client awareness of the Patient Experience Program.

  • Assists in customizing programs to meet each account's unique needs as required.

  • Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.

  • Assists in effective employee relations programs at unit site.

  • Encourages employee creativity and innovation.

  • Provides recognition for employee when programs are implemented with success.

  • Completes housekeeping tasks when requested by customer or patients.

  • Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.

  • Performs other duties as assigned.

Qualifications:

  • Possess a thorough knowledge of office procedures and contract administration.

  • Ability to use working knowledge of the environment to meet established goals and objectives.

  • Fiscal and budgetary skills.

Apply to Crothall today!

/Crothall is a member of Compass Group USA/

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

*Req ID: *173172

Crothall Healthcare

SARA E FELZER

SALARIED NON-EXEMPT