Compass Group, North America Content Management Systems Functional Analyst in CHARLOTTE, North Carolina

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

_What’s happening?_

The HRIS Team at Compass Group is expanding their responsibilities to include content management and they are looking for a talented individual to join the team. This individual must be ready to explore this new opportunity with an open mind and the ability to meet challenges head on. They are looking for an individual to come in and hit the ground running. This support will expand quickly to various business partners. Being able to understand current processes in place, but then adapting new ones as more and more departments start to use the system. This person needs to be flexible, calm under pressure, and enjoy problem solving. Other responsibilities include:

  • Efficiently support Form Creation

  • Effective management of workflow process

  • Support of workflows, Form Creation, Data Extraction and Process approvals for our super users

  • Support of our Reporting requirements for our Super Users

  • Initial Loading of user population for new business integrations

  • Training to our super user population

  • Establish and Maintain Security protocols for new and current users

  • Plan, analyze and validate business needs both functional and technical.

  • Establishing consensus from all parties involved in new business integrations

  • Competent in providing technical guidance, problem solving skills, and solution alternatives to other team members

  • Effective at organizing and planning, able to prioritize work in a fast paced environment

  • Able to meet agreed deadlines

  • Skilled in system data accuracy/integrity analysis and functionality testing

  • Driven to provide superior customer service; excellent interpersonal skills

  • Service-oriented, collaborative approach to internal customer and peer relationships

  • Effective in identifying customers’ data needs and making consultative recommendations to customer for content and details of reports

  • Translate customer requirements into technical design documents

_Are you ready?_

  • Bachelor’s Degree or significant equivalent experience is required

  • Strong understanding of HRIS and ECM systems (SAP and Content Management products preferred)

  • Committed and enthusiastic approach to supporting business customers in a systems environment.

  • Demonstrated proficiency in system conversions, implementations, integrations with ERP and 3rd party solutions, and all SDLC activities.

  • Strong interpersonal, verbal and written communication skills.

  • Excellent analytical and problem solving skills.

  • Experience with change controls and release management (in both test and production environments).

  • 4+ years’ experience supporting and/or configuring systems or SaaS applications.

  • Experience in application test planning and test execution.

  • Knowledge of all HR business processes, including HR laws and data privacy standards.

  • Effective organizational and planning skills.

  • Proven ability to work independently to complete tasks.

  • Availability to perform maintenance and testing tasks during off business hours.

_Would you like to know more?_

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

*Req ID: * 181105

Compass Corporate