Compass Group, North America CONFERENCE COORDINATOR in CHARLOTTE, North Carolina
We have an opening for a CONFERENCE COORDINATOR* *position.
Location: Charlotte, NC /Note: online applications accepted only./
If you have a positive attitude and a love for learning, you may be interested in joining our team.
At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people. A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.
Full time associates at FLIK are offered many fantastic benefits such as:
Flexible Spending Accounts (FSAs)
Employee Assistance Program
Life Insurance for Associates and Eligible Dependents
Short Term Disability (STD) and Long Term Disability (LTD)
Accidental Death & Dismemberment (AD&D) Insurance
And other voluntary benefits
Manage and coordinate executive and departmental programs to execute successful meetings and conferences.
Greet clients upon reception to direct them to scheduled meeting room.
Overlook conference reservations, cancellations, and holding requests through the EMS Scheduling Software.
Responsible for submitting Audio/Visual, room setup, and catering requests provided by client’s feedback.
Weekly and daily Outlook communication with clients to confirm all attendee counts and requests are satisfactory to their needs.
Phone reception with clients for any changes or conflicts with specific requests they ask to be provided.
Sustaining prominent professionalism to change, resolve, or improve reservation requests by the client.
Daily walk through prior to scheduled conference centers to confirm Audio/Visual equipment, catering, and room setup is successfully attained.
Assist with the coordination of events while anticipating project needs, prioritize work, meet deadlines with little supervision, and be willing to work evenings as necessary.
Provide outstanding client service, and is able to build relationships with internal and external clients and vendors.
Serve as liaison with Audio Visual service, catering services and any outside vendors on event-related matters.
o Act as the point of contact for meetings and event planning.
o Overlook conference reservations, cancellations, no shows and holding requests through scheduling software.
o Schedule and participate in event walkthroughs with the clients and hosts
o Be knowledgeable of conference center event spaces and event procedures
o Prepare event floorplans at request
o Facilitate weekly coordination meetings with contacts from the facilities, audio visual and security teams. Be able to communicate event details through appropriate business lines.
o Manage event details and bookings within EMS and prepare weekly reports from EMS for various support services groups.
o Work with the catering and audio visual team to secure rental equipment and furniture for events (if required).
o Prepare weekly reports for facilities/porters to ensure spaces are configured accordingly.
o Keep and maintain records of event details within Rapport files and EMS.
o Update SOPs and other Conference Center documents when required.
o Assist with Meet and Greet service for high profile guests and clients when needed
o Conduct walkthroughs of conferencing and event spaces to ensure guests and client expectations are met.
o Phone reception for clients and guests that need assistance booking conferencing space
o Assist with Reserve Space and booking conference rooms for clients
o Flexible with work schedule as after-hours events may require overtime duty
o May be required to sit and/or stand for extended periods of time
4 Year college degree preferred but associate degree would be considered
Proficient in Microsoft office
2 years planning experience in hospitality industry
Proactive mindset to anticipate and support changes in our business
Keep abreast of industry trends and share information with staff
Exceptional customer service abilities
Location: Charlotte NC
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. /*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)./