Compass Group, North America CONFERENCE COORDINATOR in St. Louis, Missouri
CONFERENCE COORDINATOR 10/11/17Missouri-St. Louis
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Job ID: PB10111782046Great People. Real Opportunities.Description:
A Fresh Approach to Great Results.
At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people.
Setting the standard for Conference Center Management, FLIK is on the forefront of the industry. FLIK is uniquely positioned to expertly manage a wide range of operations and has demonstrated abilities in exceeding clients' goals and objectives for their facilities.
FLIK Conference Centers is a full-solutions provider. FLIK takes responsibility for the facilities we operate while providing the highest level of customer service.
TheConference Coordinatorprovides support to meetings rooms and the conferencing operation by handling client inquiries, processing reservations, and acting as a liaison between the client and the Connections Department. Responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives, and staff members at the Wells Fargo Connections Center.
Perform all job duties in a professional manner and in accordance with company policies.
Process reservations as they are received into the shared mailbox. Reserve appropriate space and share details with assigned Planning Manager.
Set up meeting rooms as requested by clients.
Respond to all e-mails and voicemails within 24 hours. Set up appropriate auto-replies when out of the office.
Utilize effective and timely communication with internal departments such as Food & Beverage, Audio-Visual, Facilities (Engineers, Moving Staff, Electricians) and Conference Floor in order to meet customer requests.
Make decisions in a timely fashion as to not disrupt or negatively impact the guest experience
Communicate to all relevant internal departments and subcontractors the specific needs of the client, both in advance of and during the course of meetings
Verify meeting room setups prior to the start of each meeting to ensure customer expectations are met.
Knowledge of property layout, policies, procedures and all of the capabilities of the center in regards to meeting rooms and technology.
Complete weekly conference center inspections and submit work orders requests.
Participate in scheduled team meetings, reviewing upcoming events, discussing relevant logistical matters, and identifying any potential challenges with the operation.
Answering telephones in a friendly, professional manner and make room reservations for clients. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names.
Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
Answer reception desk telephones, direct calls and manage message receipt and delivery process
Manage and maintain all conference center, training and meeting materials. Ensure the proper set up of audiovisual equipment in meeting rooms and special event spaces according to client needs.
Operation of integrated and standalone audiovisual equipment.
Maintaining equipment and inventory.
Provide Meet and Greet, and technical support for meetings and events.
Answer trouble calls via AV helpdesk, and respond appropriately.
Some knowledge of Conference Center AV equipment preferred.
Abide by the Uniform and Personal Appearance and Hand washing policies as outlined in the Associate Handbook
Other duties as assigned
4 year college degree preferred. Two to three years experience in a client service within a hospitality or corporate environment.
A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the coordinator’s job, and excellent phone skills.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
Apply to Flik today!
Flik is a member of Compass Group USA
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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Career LevelMid Career (2+ Years Experience)SectorFlikAreas of InterestHotel/Conference Center ManagementEducationAssociate's Degree/2 Year CollegeLocaleMissouri-St. LouisPreferred LanguageEnglish