Compass Group, North America REGIONAL DIRECTOR OF OPERATIONS in Philadelphia, Pennsylvania

REGIONAL DIRECTOR OF OPERATIONS 6/19/17Pennsylvania-Philadelphia

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Job ID: HHW06191777230Great People. Real Opportunities.Description:

Click here to Learn More about a Career with Flik Lifestyles

Flik Lifestyles, a member of Compass Group and division of Flik Hospitality Group, is dedicated to providing food, nutrition & wellness, EVS and hospitality services to senior living communities in the Northeast and Mid-Atlantic regions of the country. Flik Lifestyles has over 85 registered dietitians, 130 executive chefs, 1,544 hospitality associates and 441 professional food service team members. Committed to providing individualized, superior service, and respectful, ethical care, Flik Lifestyles offers delicious and healthful foods that are responsibly sourced. The New York based company serves more than 146 senior living clients in 12 states, including some of the largest and most prominent senior living communities in the United States. Visitwww.fliklifestyles.comfor more information.

REGIONAL DIRECTOR OF OPERATIONS supporting the PA and NJ markets

Job Summary:

Regional Directors of Operationswho work forFlik Lifestyles have the opportunity to access the latest trends inseniorlivingfoodservice management. With our resources and your expertise as Regional Director, you will be valued as you go through your day making a difference to ourresidents, customers, and clients; as well as influencing your team towards our corporate mission.

This exciting multi-unit position will provide both challenge and satisfaction while allowing you the opportunity for continued career growth. As a member of our regional management team you will have the opportunity to perform a variety of duties to includeplanning objectives for youraccountsand ensuring unit directors are in compliance with corporate, regional and financial goals.  Additionally, you will be responsible for the overall operation,growth and profitability of your accounts. As a Regional Director of Operations you will exercise management and leadership over multiple foodservice operations inseniorlivingwith total managed volume in excess of $15 million.

 Join our team and be eligible for comprehensive benefits, tuition reimbursement, a 401K Plan, and many other benefits

Key Responsibilities:  

  • Plans and directs the operation of the assignedaccountsin support the Key Performance Indicators

  • Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members

  • Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts

  • Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction

  • Participates in the sales process for the acquisition of new business

  • Monitors financial reports of theaccountsto ensure budgetary compliance with Regional and Corporate goals

  • Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources

  • Visits units regularly to inspect unit operations to ensure contract compliance

  • Interfaces with existing clients to maintain client satisfaction and account retention

  • Resolves client, patient and customer satisfaction or employee related complaints which have been elevated fromDirectors

  • Interfaces with legal and human resources to obtain procedures for various customer and employee related charges

  • Conducts appropriate annual and semi-annual performance evaluations

  • Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline

  • Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact

  • Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources

  • Other duties as assigned

  • Proven ability to manage a team of six or more director level

  • Strong organizational, problem-solving, and analytical skills

  • Ability to manage priorities and workflow

  • Ability to work independently and as a member of various teams and committees

  • Proven ability to handle multiple projects and meet deadlines

  • Strong interpersonal skills

  • Ability to prepare reports and business correspondence at a RDOlevel

  • Excellent presentation skills at the RDOlevel

  • Ability to deal effectively with a diversity of individuals at all organizational levels

  • Good judgment with the ability to make timely and sound decisions

  • Creative, flexible, and innovative team player

  • Commitment to excellence and high standards

  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Preferred Qualifications:

  • Bachelor’s degree in Business or Health Care related field, or equivalent degree or equivalent related experience

  • Proven ability to manage a team of eight (8) or more manager-level team members

  • Minimum of two (2)years experiencein multi-unit foodservice management

  • Experience with multi-unit foodservice management with a combined managed volume of $25million or greater

  • Strong track record of driving customer satisfaction

  • Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment

  • Proven ability to mentor and develop team members

  • Excellent written and verbal communication skills

Apply to Flik Lifestyles today!

Flik Lifestyles is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Career LevelManagement (Manager/Director)SectorFlik LifestylesAreas of InterestFoodservice - HealthcareEducationBachelor's DegreeLocalePennsylvania-PhiladelphiaPreferred LanguageEnglish