Compass Group, North America AUDIO VISUAL LINK TIER 1 SUPPORT TECHNICIAN (On CALL)-EUREST-NEW YORK, NY in New York City, New York
AUDIO VISUAL LINK TIER 1 SUPPORT TECHNICIAN (On CALL)-EUREST-NEW YORK, NY 6/19/17New York-New York City
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Job ID: RS06191777272Great People. Real Opportunities.Description:
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As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations?
Come grow your career with Eurest.
Summary: Repair, maintain, upgrade and install AV equipment for Microsoft in Reno Nevada. Coordinate conference guest & business services for multipurpose conference rooms. Troubleshoot equipment and assist clients with conducting meetings in conference spaces.
Technician is preferred to have Crestron DMC-E certification and network certification. Extensive knowledge in network connectivity, digital signal flow, network compliance support, and firmware/software updates. Technician can do hardware swaps (CHD/projectors), and assist Tier 2 as necessary.
This is an On-Call hourly position only.
Associate must possess excellent communication skills; tact in working with professional peers from other departments and all subordinates; initiative and judgment involved in assisting with clients during events in resolving problems; make recommendations to person(s) involved; the ability to think quickly and accurately; be versed in all aspects of conference planning. A successful Technician will be a team player; have excellent communication and customer service skills; ability to prioritize and manage multiple projects; and the ability to handle last-minute changes in a fast-paced environment with a high volume of events.
Essential Functions and Responsibilities:
q Network connectivity – understanding of subnet masks and gateways, ability to troubleshoot network loops.
q Digital signal flow – ability to understand line drawings and how each component functions.
q Firmware/software updates – Ensuring that AV systems have the latest firmware and software installed. Updating as necessary.
q Hardware swaps (CHD/projectors) – ability to assist Tier 2
q Management of events for the Multipurpose Rooms, General Floor Conference Rooms and all other meeting spaces.
q Management and upkeep of all audio visual equipment in managed spaces.
q Manage holistic meeting experience: set up furniture, ensure cleanliness of room, and all other necessary tasks.
q Management of ITSM and daily email and phone requests. Ability to place conference functions in properly sized rooms to maximize space utilization.
q Provide seamless management of events with high touch customer service.
q Handle issues as they arise through the proper administrative channels
q Follow protocol during emergency situations.
q Work with all departments to ensure all aspects of each function are covered.
q Be well versed in Microsoft Conference Services policies and procedures and provide excellent customer service while adhering to those policies.
q Maintain clean and safe work environment; performs job safely.
q Other duties as assigned by the Department Manager, Director of Operations and AV link Management.
Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education and Experience:High School diploma or GED. InfoComm CTS Certification is preferred.
Technical Experience:Must have experience with and knowledge of modern audio-visual concepts and equipment, including excellent troubleshooting ability. Experience with Laptops, Projectors, Microphones, and remote participation technology (IE: audio and video conferencing) is required. Technician is preferred to have Crestron DMC-E certification and network certification. Extensive knowledge in network connectivity, digital signal flow, network compliance support, and firmware/software updates.
Mathematical Skills:Basic calculations and Excel knowledge
Reasoning Ability:Ability to continually evaluate situations and re-prioritize accordingly.
Other Qualifications: Proficient in Microsoft Software Programs including Outlook, Excel, Word, Visio; experience with the industry reservation tool; ability to type 60 wpm; excellent grammar and writing skills; excellent customer service skills.
Climb ladders as necessary
Lift and Carry up to 50 Pounds
Work Environment:The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is expected to engage in computer/desk work, speak with and correspond with clients, other associates, and other departments (via phone, email, or in-person). Some lifting and physical activity may be required when assisting on-site at an event.
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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Career LevelMid Career (2+ Years Experience)SectorEurestAreas of InterestInformation TechnologyEducationAssociate's Degree/2 Year CollegeLocaleNew York-New York CityPreferred LanguageEnglish