Compass Group, North America COORD, PATIENT FLOW (PART-TIME) Job in MADISON HEIGHTS, Michigan

  • We have an opening for a part-time COORD, PATIENT FLOW position.

  • Location: St John Macomb Oakland Hospital - 11800 E Twelve Mile, Madison Heights, MI 48071. /Note: online applications accepted only./

  • Schedule: Midnight shift 11:00 pm to 7:30 am, 24 hours a week, works every other weekend.

  • Requirement: Prior patient transportation and/or call center experience is a plus!

If you have a positive attitude and a love for learning, you may be interested in joining our team.

At TouchPoint, we’re all about heart. Compassion at every point of human contact is more than our mission, it's our way of life. We’re the exclusive provider of hospitality services to Ascension Health, so our associates are a lifeline to patients, residents and their families. That’s why we're looking for bright and diverse people to join our family. From housekeeping, food and nutrition services to patient transportation and valet parking, we provide the hospitality that leads to healing. If you’re ready to make a difference, join us!

  • Summary:* Directs and coordinates patient transportation activities in a hospital environment.

  • Essential Duties and Responsibilities:*

  • Receives requests for patient transportation services via telephone, radio dispatch and email; exhibits excellent telephone etiquette and listening skills.

  • Evaluates task demand and personnel status; interprets demand and response times in accordance with patient acuity and personnel availability.

  • Schedules and dispatches transportation services associates, ensuring accurate and timely completion of requests while maximizing staff productivity.

  • Develops and promotes positive effective customer relations with patients, patient family members, visitors and client staff.

  • Liaisons with patient transportation department and other client and company departments.

  • Resolves issues related to service and operations, coordinating with hospital staff and coworkers.

  • Identifies and implements solutions to service and business needs.

  • Promotes a safe, healthy, orderly work environment, ensuring equipment is safe and in good working condition; ensures associates follow infection control and proper body mechanics processes.

  • Ensures company hardware, software programs, paging and phone systems are operable. Troubleshoots technical issues and works with client and corporate Information Systems departments to resolve problems.

  • Facilitates regular associate in-service training, including state and corporate policies and procedures.

  • Provides patient transportation services when needed.

  • Performs other duties as assigned.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. /*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)./

Req ID: 139011