Compass Group, North America ASSISTANT MANAGER/CATERING MANAGER in Los Angeles, California
ASSISTANT MANAGER/CATERING MANAGER 7/13/17California-Los Angeles
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Job ID: MA07131778331Great People. Real Opportunities.Description:
Click here to Learn More about a Career with Eurest
Location: El Segunda, CA
Reports to: DM
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations?
Come grow your career with Eurest.
This position is responsible for ensuring that catering operations meet required operating standards. Responsible for all communication about catered functions from origination of the order (either through Zipthru catering program, over the phone, or in person) through the delivery and pick-up of the catered function. Identifies client/guest needs and interacts in a positive, proactive manner. Works on a consistent basis with management to generate new business and maintains contact with present clients. Person is responsible for ensuring that customer complaints are appropriately handled and rectified. Helps the manager to plan menus, layout, decor, and booking entertainment (when appropriate) for catered events.
Essential Duties and Responsibilities include the following. Other duties may be assignedInteracts with Food Service Director
Ensures catering service standards by expediting orders with the team
Positive, proactive and respectful interaction with guests and clients.
Acts as liaison between Eurest and client representatives.
Acts as a public relations contact for Eurest Dining Services as needed.
Monitors daily operations of the catering department.
Develop, implement and build a quarterly marketing plan for the catering department in conjunction with contract standards and in coordination with Regional Marketing Manager.
Actively pursues new catering business through client interaction, sales techniques, catering fairs and weekly communication
Interact with the other managers in planning menus for catered functions.
Maintains accurate tracking systems for catered events.
Distributes information to all department’s staff members through preparation and distribution of detailed function sheets or BEOS on a daily, and weekly basis
Courteous telephone etiquette
Passion for delivering great customer service and food
Represents company in a courteous, efficient, timely and friendly manner in all customer and employee interactions
Interacts with customers in a manner to ensure customer satisfaction, anticipates customers needs
Greets customers courteously
Demonstrates a complete understanding of catering menu items and explains same to customers accurately
Relays relevant comments from customers directly to supervisors
Interact with customers and resolves customer complaints in a friendly and service oriented manner
Consistently exhibits the ability to keep up with peak delivery hours and does so calmly, accurately and efficiently
Checks to ensure that all foods are merchandised attractively per standards
Remember that a complaint is a gift (not a nice one) but how we deal with it makes us great.
- Food Safety/Sanitation
- Responsible for ensuring proper presentation, portion control, and maintenance of proper serving temperatures – follows HACCP standards
Maintains sanitation and orderliness of all equipment, supplies and utensils within work area
Handles foods items appropriately during preparation
Ensures proper food preparation by utilizing approved recipes and in following prescribed production standards
Keeps display equipment clean and free of debris during meal service as assigned
Cleans equipment, as assigned and in a timely fashion
Cleans workstation thoroughly before leaving the area for other assignments
Ensures corporate and OSHA safety standards are followed
Follows principles of sanitation and safety in handling food and equipment
Cleans up spills his/her own work area immediately.
Completes daily and weekly work, as assigned, in a timely and thorough manner in accordance with department standards
Informs chef, supervisor, in a timely manner when supplies are low
Follows and observes all company policies and procedures
Follows company standards for attendance and punctuality
Apply to Eurest today!
Eurest is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Career LevelMid Career (2+ Years Experience)SectorEurestAreas of InterestFoodservice - Corrections, Foodservice - Restaurants, Foodservice - Healthcare, Foodservice - Education, Foodservice - Business/Corporate Dining, Foodservice - Retail, Foodservice - Airports, Foodservice - Sports/Entertainment, Hotel/Conference Center Management, Foodservice - Cultural Center, Foodservice - Vending, Foodservice - Hotels/Conference CenterEducationAssociate's Degree/2 Year CollegeLocaleCalifornia-Los AngelesPreferred LanguageEnglish