Compass Group, North America RESIDENT REGIONAL DIRECTOR OF OPERATIONS in Cincinnati, Ohio


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Job ID: CMS07141778413Great People. Real Opportunities.Description:

Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTMprogram features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.


Key Responsibilities:

  • Plans and directs the operation of the assigned account in support the Key Performance Indicators. Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members

  • Participates in strategic planning meetings to develop objectives of the division and assigned region

  • Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts

  • Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction

  • Acquires profitable new business and expands existing business within the assigned geographic area. Participates in the sales process for the acquisition of new business. Coordinates the development of proposals and contracts. Prepares and conducts presentations to prospective clients

  • Conducts Team meetings with Department Team Members to discuss current objectives. Prepares agendas and conducts training sessions and presentations on issues regarding quality, safety and human resources

  • Develops and maintains annual budget for the assigned region. Monitors financial reports of the region to ensure budgetary compliance with Regional and Corporate goals

  • Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources

  • Visits units regularly to inspect unit operations to ensure contract compliance. Participates in C.A.R.E audits

  • Interfaces with existing clients to maintain client satisfaction and account retention

  • Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Regional Directors of Operations. Interfaces with legal and human resources to obtain procedures for various customer and employee related charges

  • Conducts appropriate annual and semi-annual performance evaluations

  • Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline

  • Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact

  • Participates in Patient Visitation rounds with account management team during each site visit, ensures that Morrison Patient Visitation policies and procedures are followed

  • Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources

Preferred Qualifications:

  • Bachelor’s degree in Business or Health Care related field, or equivalent degree or equivalent related experience

  • Proven ability to manage a team of six (6) or more manager-level team members

  • Experience managing three (3) or more foodservice accounts or environmental services accounts

  • Experience with multi-unit foodservice management with a combined managed volume of $5 million or greater

  • Strong track record of driving customer satisfaction

  • Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment

  • Proven ability to mentor and develop team members

  • Excellent written and verbal communication skills

Apply to Compass One today!

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Career LevelManagement (Manager/Director)SectorCrothall, Morrison HealthcareAreas of InterestPatient Transport, Environmental Services, Housekeeping, Foodservice - HealthcareEducationBachelor's DegreeLocaleOhio-CincinnatiPreferred LanguageEnglish